Below is some information you might be looking for:
HOW TO ORDER
All prices shown on the Supertrooper website are in Australian Dollars and exclusive of GST (Goods and Services Tax).
2. SOLD OUT
Sold Out means that we don’t currently have stock available. If you would like to purchase a particular item, contact us and we'll try to restock the item.
4. STANDARD DELIVERY (WITHIN AUSTRALIA)
Supertrooper Studio delivers nationally within Australia. We use Australia post standard post. Your order is processed the same day or if on a weekend the following working day. We always try to ship the same day as the order is received. However during peak periods we allow three days for order processing as many of our products are hand made. You can expect to receive your order in approximately 7 working days.
5. INTERNATIONAL DELIVERIES
Supertrooper Studio delivers internationally. International orders can expect to receive orders in approximately 10-14 working days. Postal charges for international airfreight will be AUD$ 25 for items weighting up to 0.75kg. For orders weighting more than 0.75kg international airfreight fees will be advised at a time of despatch and order processing. International customers will be responsible for local duties and taxes. Delivery times may vary depending upon custom requirements and local delivery procedures.
6. LATE DELIVERIES
If you are trying to estimate when a package will arrive or if your order is taking longer than we estimate, please take in consideration:
Credit card authorisation, cheque and electronic clearance and address verification must be received prior to order processing.
All orders can take up to 24 hours to be downloaded into the system and therefore not processed before that time.
If you have not received your order after 7 working days after purchase date (within Australia) please contact us on firstname.lastname@example.org
Supertrooper strives to ensure that all of our online customers are happy and satisfied with their purchases. We want you to love what you have ordered. Each garment and product has been shown and described with as much clarity and detail as possible to enable you to make a good purchasing decision. However, if when you receive your order it is not what you where after for reasonings of fit colour or sizing then we are happy to assist you in an exchange for an item more suitable as long as the item is returned in its original condition with original tags and purchase receipts.
All exchanges must be made within 14 days of receiving our order (within Australia). If you need to exchange any items please contact us on email@example.com. All returns will be processed promptly allowing you to choose another size, colour or item for same value as purchased price.
Unless otherwise agreed, all charges incurred in returning the goods are at the purchaser’s expense. Supertrooper suggests that insurance be placed on goods while in transit. Goods not returned within 14 days of receipt of order will only be accepted at the discretion of Supertrooper Studio. Please return all items with express Post also make sure its insured and signing required for pick up by Supertrooper Studio. This way we can track events during transport of purchased goods.
Thank You for Shopping with Supertrooper Studio.